Returns and exchanges
Returns can easily be made within 14 days of receipt. Report your return by sending an email to email@example.com
Who pays the return costs?
The costs incurred for the return are at your own expense. The maximum return cost is estimated at €29,95.
When will I get my money back?
After we have approved your return, you will receive your refund within 14 days.
Can I bring the return myself?
Unfortunately, it is not possible to drop off your return yourself, as we work with a large logistics center that is not accessible to consumers.
Can I exchange my items?
Unfortunately it is not possible to exchange an item. Do you want a different size or color? Then you can place a new order.
Shipping and delivery
What is the delivery time within the UK?
If you ordered from the uk, your order will be shipped in 2 days (excluding National Holidays) *Attention! During the sale period or other promotions the delivery of your package may take longer than you might be used to.
What is the delivery time in other countries?
The delivery time varies from 1 day to 8 days, depending on which country you live in. *Attention! During the sale period or other promotions the delivery of your package may take longer than you might be used to.
What are the shipping costs within the UK
Shipping cost in the UK is £11.95. Your order will be shipped for free from an order value of £89.95.
I received a broken item, what can I do?
How incredibly annoying, that is not the intention! Please contact us via email: Please contact us via email: firstname.lastname@example.org and we'll find a solution together.
How can i pay?
You can pay with us using iDeal, pre-transfer and PayPal.
When an order remains unpaid, you will receive an automatic email with a payment link. This link is linked to the order. Once the order is paid, your order will be transferred to our warehouse. You can also request the link via the contact form or by mail: email@example.com
When an order remains unpaid, you will receive an automatic email with a payment link. This link is linked to the order. Once the order is paid, your order will be transferred to our warehouse. You can also request the link via the contact form of via de mail: firstname.lastname@example.org
Can I still change or cancel my order?
Your (paid) order enters our external warehouse immediately after you place the order. Unfortunately, we can not change or cancel the order.
I forgot to enter my discount code or it didn't work, what can I do?
Unfortunately, we do not apply discount codes after the fact. Therefore, make sure your discount code works before you place your order.
I ordered recently and now see a promotion or sale, can I still get a discount?
We unfortunately do not give discounts after the transaction. Prices apply at the time of purchase.
Can I also pick up my order at your place?
It is unfortunately not possible to pick up your order from us. We work with a large logistics center that is not accessible to consumers.
My question is not listed among the frequently asked questions, what can I do?
If the answer to your question is not listed here, please contact our customer service team at email@example.com. We will try to answer your question within one business day.
Can I also make a phone call?
Call us at 06-15374036. We can be reached by phone on weekdays from 09:00 to 17:00. Outside these times it is best to send an email and we will contact you as soon as possible..