EXCHANGE & RETURN
Follow the steps below to create an exchange- or return order for your item(s):
1. REGISTER
Go to this website and, within 14 days of receiving your order, select the items you wish to exchange or return and choose your preferred shipping method.
Do you have a complaint? Please contact us at info@yourwishes.nl
2. PREPARE
Prepare the exchange or return like requested on the portal and return form and include a note with the items you would like to return or exchange. Please make sure to cover the original shipping label to avoid misunderstandings.
3. SEND
After registering your exchange or return, take your parcel to a post office to get it ready to be shipped to our external warehouse so we can process the return or exchange.
4. RECEIVE
When your warehouse has received your return, we will try our best to process this as soon as possible, so the return payment can be fulfilled or the new item can be send your way. This will normally happen between 14 business days.
Returns can easily be made within 14 days of receipt.
Are returns free of charge?
Would you like to exchange items? We are happy to do that for free! If you prefer to return items, the return costs are at your own expense.
What should I do if my refund has not been processed?
Of course we are sorry if you did not receive your refund in time, we apologize in advance. In such cases, we recommend that you contact our customer service immediately so we can resolve this. Please use our contact form or call us at 06-15374036. Customer service can be reached by phone on working days from 09:00 to 17:00.
Important: these return conditions do not apply to items from the Outlet.